FREE SHIPPING on orders $75 or more

FAQ

1. How long are shipping times?

Your products will ship within one to five days of you placing your order, and then take 10 to 20 days to reach your doorstep. each product at Cozy Cute Shop has an estimated delivery time that you can find in the product description.

2. What is the return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

    Please view our refund policy for more details.

    3. Can I cancel my order?

    Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of the three things: recycle it, donate it, or enjoy it.

    4. What happens if I receive the wrong item?

    If there's an issue with your order -- if it's the wrong size, wrong color, defective,or otherwise not exactly what you wanted -- then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.

    5. Do you offer exchanges?

    We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.

    6. What are the shipping options?

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Please view our shipping policy for more details.

    7. What do I do if I never received my order?

    If you have not received your order, please contact us immediately at info@cozycuteshop.com

    8. How do I make sure I order the right size?

    Each listing has a size chart. Please view the chart to check that you have the correct size.

    9. Where are you located?

    We are located online only. However, if you need to contact us email us at info.cozycuteshop.com

    10. Can I make changes to an order I already placed?

    Please contact us immediately at info@cozycuteshop.com Please note that not all changes can be accommodated once an order is placed.

    11. How do I get a new password?

    To get a new password set up an account by clicking on Sign Up in the navigation bar. Fill out the short form with your first, last name, email and a password you create. 

    If you have forgotten your password. Go to the navigation bar and click on Log In. Then click on Forget your password to reset your password.

    12. Do I need to have an account to order?

    No, you do not need an account to order. However, you can also place an order as a guest. But, there are some perks if you have an account with us:

    • Quick checkout process
    • Easily view your order status and order history
    • Receive updates detailing our new releases and special promotions

    13. What payment methods do you accept?

    We accept MasterCard, Visa, American Express, Discover, PayPal, Diners Club, JCB, Shop Pay, Apple Pay and Google Pay.

    14. How secure is my online order?

    When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

    15. Are there any exchange rates?

    All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

    16. How long does shipping take & how can I track my package?

    The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

    17. Can I change my shipping address after placing an order?

    Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

    18. What do I do if I have missing items in my order?

    If something is still missing, please contact us immediately at info@cozycuteshop.com

    If you still have questions, please contact us directly at info@cozycuteshop.com